Friday, November 27, 2009

Are The Japanese Too Polite?

The Japanese have developed a reputation for being among the most polite people in the world. Perhaps this is related to the country's high population for its land area -- 834 people per square mile, compared with just 86 in the U.S. -- or perhaps it has something to do with living in houses with paper doors. Japanese tourists are consistently ranked the world's most polite, and the local version of the "men at work" sign expresses deep apology for the inconvenience the construction is causing everyone -- isn't that cool? But could it be the Japanese are too polite for their own good? When Japanese people have a problem with something someone is doing, they'll usually have a discussion among themselves about it and never, ever ask the individual to change their behavior. While at a stoplight, it's common to turn your headlights off to avoid blinding the person across the intersection from you, and the idea of leaving your car in the parking lot of the "coin laundry" while you run into the post office next door would be scandalous, so they park along the dangerous street instead. This strange politeness exists in the business world, too. When J-List contacts a distributor whose products we want to sell, they always ask if we've already got a relationship with another distributor in their industry, and will avoid doing business with us if the answer is yes. You'd think that companies would try to win customers from their competitors by offering better products and services, but Japanese distribution companies are sometimes too honorable for their own good.

Even the road construction signs in Japan are polite.

4 comments:

Peter in Japan said...

Have you seen any examples of the Japanese being "too" polite?

Danisa said...

yes, when i went to the komaqi in mountaintop, pa and they kept saying how is everything? and we kept saying, good. (but it was every 2 minutes, so we started to wonder did you do something to our food??) its japanese and chinese-shrug.. only God knows. ps-im not a racist, but it was kinda annoying.. so im not sure if it polite or what...

richie said...

Why do you advertise on your site you have an item, a person purchases an iten, a person sends the money, and then is told they had miscounted the items they had and your item was given to someone else. I can understand this happening once, but twice, when you have long time customers who spend a lot of money on your site, and then you treat them very poorly lke this. its very bad business, my item which was sold to someone else, was going to cost me 19.98 with shipping. Now i am going to have to pay 75.00 for the same item on ebay used. I problaly will not be doing any more business with your site, not knowing if you will get your item or not. I give your site a 0 for service

richie said...

The item was for the Yua Aida karamea 28 book, yasu is very much aware of the problem, what has happened to your site peter, after years of ordering from you, now days its damaged books and damaged dvd's. Sometimes its the wrong item's. I used to order from your site knowing i was going to get great merchandise and i would get it. I have 2 friends that order from you and are having the same problems. If you can't find that book for me that i purchased and pay for, i am going have to buy it off ebay for a huge amount of money for a used copy, which i don't have